We are not your "run of the mill" travel agency. We are a staff of full time, dedicated and professional, travel specialists. Collectively, we have been just about everywhere in the world, by land/air/sea/rail. We care about you. We realize without you, there is no Mountain View Travel. We never lose sight of your importance to us. Customer service is paramount.
Our state of the art reservation system allows us to manage groups from 10 to 1000, which equates to better customer service and accounting accuracy.
Diane is a master of our dedicated cruise booking program. She ,not only, can tell you the best legitimate price for any cruise, but can also tell you exactly what categories and cabin numbers are available and can book it for you in one phone call. Diane is our master researcher. You ask her anything and if she doesn't know, she will find out and loves doing the research. Diane also specializes in tour packages to the Caribbean, Hawaii and South Pacific.
Diana, Don and Sylvia work on a part-time basis and have their own client resources. Don is also our "knight in shining armor" as he keeps our computers running and keeps us up on the latest news in the cruise industry.
Me, well, I wear alot of hats. I sell cruises (my expertise), all marketing and advertising, pay bills, support worthy causes, escort groups (Ask me about my Copper Canyon trip, 9 days, March 10, 2006). This trip was great! Sorry, back to my job description; solve problems, make dreams come true, support local schools/sports and Corona PD Canine Unit.
Call us, we'd love to talk to you.
Sincerely,
Susan (Johnson) Derrow
P.S. If you decide to book your cruises directly with a cruise line, bear in mind you will not be advised of potential price reductions that could occur any time after you make your reservation. This could, also, apply to upgrades. Mountain View Travel has the resources to search for better fares and see you are protected at a lower rate if you meet the criteria of the promotion (i.e., senior rates, resident specials, past passengers offers, etc.).
If you've booked online with any cruise line or tour operator and would like to transfer the booking to Mountain View Travel, that is very easy to do. Just call us and we will make sure the transfer is handled efficiently and expeditiously.
PERSONAL TRAVEL INDUSTRY EXPERIENCE for Susan Johnson-Derrow
1981 - 1984 Travel Agent, Cruise Desk, TRAVEL REPS, Santa Ana, CA
1984 - 1986 District Sales Manager, OCEAN CRUISE LINE (14 Western states)
1986 - 1988 District Sales Manager, PRINCESS CRUISES (Orange County, CA)
1988 - 1992 Founder & President, CRUISIN’ WITH SUSAN, Inc. (Santa Ana, CA)
1992 - 1997 In 1992, Cruisin’ With Susan sold to WORLDVIEW TRAVEL, Costa Mesa, CA. Cruisin’ with Susan became the “cruise division” of Worldview Travel. For this 5 year period, as Executive Director of the cruise division; supervised 6 full time cruise agents; created all marketing and advertising and developed the cruise division’s sales to in excess of 3 million dollars annually.
1997 - Founder & President Rainbows Unlimited, Inc. (Corona, CA) dba: SEA VENTURES. Created and developed a Home-Based Cruise Specialty Agency
1999 - 2008 In July 1999, Rainbows Unlimited, Inc. purchased MOUNTAIN VIEW TRAVEL (Loma Linda, CA) and merged this “full service” travel agency with Sea Ventures, a “cruise specialty” agency, creating a, true, full service travel agency. In May 2000, Mountain View Travel moved to Norco, CA, where we are to this day. In 2002, Rainbows Unlimited, Inc. created another division “Mountain View Travel Education Center”,offering seminars for travel agency owners, travel agents, and a seminar series for those interested in becoming travel agents.
2008 - Mountain View Travel moved from a storefront location in Norco to Susan's home. With so little "walk-in" business, it made sense to reduce overhead. Susan, Diane, Don, Sylvia and Diana continue with Mountain View Travel at the new location. Molly decided to retire after more than 30 years in the travel business.
BUSINESS INFORMATION - Mountain View Travel
Rainbows Unlimited, Inc., dba: Mountain View Travel, is a California corporation
Susan Johnson-Derrow is President and sole stockholder
Agency is appointed by, duly bonded and a member in good standing with the Cruise Lines International Assn.
Agency is a member in good standing with VACATION.COM, the largest travel consortium in the United States . This affiliation guarantees the best legitimate discounted prices on travel arrangements
Fictitious Name Permit on file in Riverside County. Business License on file in the City of Corona
Agency is registered as a Seller of Travel with the State of California, Office of the Attorney General, Dept. of Justice
PERSONAL ATTRIBUTES - Susan Johnson-Derrow
*26+ years in the travel industry; 4+ years as District Sales Manager for two major cruise lines; 20 years owning and/or operating travel agencies
*Special Honoree included in the Registry of Who’s Who of American Business Leaders, 1991 Edition
*First female inducted, by personal invitation and unanimous vote, in Orange County Chapter of SKAL, a highly respected, worldwide travel organization
*In 2007, was nominated for Godmother of Royal Caribbean International's "Liberty of the Seas"
*Qualifies as Expert Witness in court actions involving the travel industry
*Has received many awards for excellence with all major cruise lines
*Has been in the Top 100 cruise producers, throughout the U.S. and Canada, with all major cruise lines
*Authored the popular article “How Not To Be Victimized By A Travel Agent”, which has been printed in several consumer publications
*Has conducted many seminars for consumers and travel agents on the subject of cruise sales and marketing
*Has been retained as a Consultant for travel agency owners wanting to increase their cruise sales
*Is well known and respected in the travel industry for innovative marketing and advertising promotions
*Has been instrumental in positive changes within the cruise industry, to the benefit of all travel agencies
*Has served as Advisor, representing retail cruise industry, to many major cruise lines
*Is often quoted on issues regarding the cruise industry, in trade publications as well as media
*Has sailed on well over 100 voyages, therefore personally experiencing many ships/cruise lines
*Has traveled to Mexico, Canada, Alaska, Hawaii, Norway, Sweden, Finland, Switzerland, England, France, Russia, Italy, Sicily, Greece, Yugoslavia, Turkey, Israel, Tunisia, China, Japan, Hong Kong, Thailand, Singapore, Korea, Kuala Lumpur, Bali, Philippines, Venezuela, French Guyana, North America, Kenya, Madagascar, Tanzania, Zanzibar, South Africa and Ireland (by land or by sea). Oh yes, Caribbean, too.
*Group Escort (tours as well as cruises - from 10 to 500 people)
*Is a licensed and bonded Notary Public
